Hosting4Real is committed to providing a secure hosting environment and transparency towards our customers, how we handle data and what data we collect.
All data is by default only accessible by staff at Hosting4Real, unless we specify otherwise.
As long as you're a customer of Hosting4Real, we log data such as visitor requests to your sites hosted by us, login requests to various systems you access within the Hosting4Real environments.
In case you agree to our data policy, the agreement is valid for the period you're a customer of Hosting4Real and has existing products with us.
Information such as invoices issued to you as a customer is kept even after terminating the products or ending your time as a customer at Hosting4Real. You can, however, change your contact details to something "random" at our Client Area. In case you need a random email added to your account, please let us know by contacting firstname.lastname@example.org.
Below you will find different sections regarding the various products and tools we use as a company to function; you can click each title to read more:
Hosting4Real runs a Content Delivery network with servers located all over the world.
All web content on servers are cached based on the customers defined "Cache-Control" when the cache time is up; the data gets automatically deleted within 10 seconds after it expired.
Access logs for the CDN get processed by our ElasticSearch cluster to aggregate statistics for each domain running on our CDN. Deletion of statistical data can happen by contacting our support at email@example.com.
In case you use our support, you at the same time have to agree our support department accessing the required information about your account to resolve the issue.
We might require access to files (web files, emails, cache files), databases, logs, backups, statistics and/or IP information about logged in accounts.
In case you do not allow us to access any of the data, be aware that resolution of your problem might get prolonged or not possible to resolve.
When you create a support ticket, ticket information gets stored in our support software (shop.hosting4real.net and Zendesk) indefinitely and temporary for less than 24 hours on our Hosted Exchange (Office365) email.
Any emails coming from our support system gets sent via Amazon SES, MailChannels or Zendesk via secure connections.
Requesting deletion of data from our ticketing system requires you to contact firstname.lastname@example.org.
When registering domains, information such as full name, company name if applicable, phone number, address, the email address gets transmitted to the domain registry (Enom, Freenom, OpenProvider or Hexonet). If you do not like any information getting transmitted to any of the registrars we use - then just do not register a domain.
The registrars submit the information to public whois databases accordingly to each registry (owner of the gTLD or ccTLD).
When you place an order on our website, your data will get sent to MaxMind Fraud service.
The following information will get transmitted to MaxMind:
The data gets transmitted to MaxMind to perform fraud lookups - this prevents abuse of credit cards.
MaxMind will store this information in a non-identifying or de-identified version, and they also use the IP addresses to make a database to plot IP addresses to a "likely location" where an IP address may be used. The precision of this database is at postal code level of resolution.
The IP addresses are also aggregated into larger subnets, meaning that they cannot be used to identify a single customer.
When you register on our billing/client software shop.hosting4real.net, we store data such as contact information (full name, full address, phone number, IP address, VAT number) according to European and Dutch law.
We use Amazon SES, Postmarkapp and/or Mailchannels to send emails to you as a customer; emails are transmitted using a secure connection.
We use Txty to send SMS's to customers; we use SMS to reach customers in some instances where we require immediate action or as a last resort. SMS also gets used for 2FA for our different services.
When you pay on our website, you will be given multiple options to pay your invoices:
By using Credit Card payments, your details will be encrypted on your computer and sent to our payment gateways Braintree Payments (Braintree is a service of PayPal) or a combination of OnPay and Clearhaus.
The details you transmit towards Braintree Payments or OnPay + Clearhaus during payment may include:
We do not store any full credit card details within our billing software; we will, however, store your expiry date, card type as well as the last four digits of your card number.
If you select Bank Transfer, then transactions and any data you supply in these transactions will be handled either by Sparekassen Vendsyssel or ABN AMRO BANK N.V.
iDEAL transactions gets handled by Mollie. Mollie will receive your personal information from your bank.
We use multiple suppliers to deliver our infrastructure, we make sure that all partners are GDPR compliant in case we'll store information on the server or service that requires GDPR-compliance.
Our CDN servers are spread across multiple providers in multiple continents. Normal access logs are gathered on these servers, and doesn't contain any personal information.
The remaining services we offer such as webhosting, email spam filtering, backup, support, billing and statistics are stored on either physical or virtual servers managed by us, and/or hosted with partners that are GDPR-compliant.
We use analytics across sites owned by "Hosting4Real" or "Lucas Rolff". The below software is configured with the highest privacy settings possible.
We use Google Analytics to track visitor statistics and user behavior when visiting our sites.
we do host our own Piwik/Matomo instance for statistics.