Terms and Conditions

Last Updated: June 17, 2024

The below conditions and guidelines apply to the relationship between the customer and Hosting4Real, regarding all purchases and the use of services from Hosting4Real. Hosting4Real has the right to change the conditions without warning. It is the customer's responsibility to keep her/himself up-to-date regarding the terms.

Ordering/Purchase

The customer must be of age to purchase from Hosting4Real. All information must be correct and kept up-to-date regularly.

Ordering: An order starts when payment has been registered. However, some services demand manual approval, and it could take up to 48 hours before the product is completely ready for use. As soon as the order is registered, the customer will receive an invoice by email. This invoice is the customer's receipt for the purchase and should be kept for future reference.

Payment: Valid payment can be made by bank transfer or via Credit Card (Visa and Mastercard).

*In case of bank transfer, be aware that the service will first be activated when our bank has received the money. International bank transfers such as SWIFT will be charged with a fee of 10 EUR (or equivalent in DKK) per transfer. local DKK, EUR or GBP transfers are free of charge assuming the transfer happens to our bank account in the same currency. Please contact support for more information.

The customer should only supply a VAT number if the customer is VAT exempt according to the VIES database. The customer should at all times ensure that VAT numbers are up to date or removed if the company closes. In case you make an order with a VAT number that is either not VAT exempt or registered anymore, we will issue a credit note and issue a new invoice including VAT, this remaining amount must be paid, or we will issue a refund and cancel services in relation to the invoice.

Semi-annually subscriptions are billed with double the annual setup fee.

In case the customer has enabled automatic payment processing, it is the customer's responsibility to cancel their product via our Control Panel. If the customer has not terminated their product, we see it as a renewal, resulting in the product being extended. Auto-renewal is turned off by default.

In case the customer has enabled automatic payment processing, the customer should cancel any services ten days before the due date of the invoice. In case you do not manage to do it ten days prior, then we'll see it as a renewal, and the plan can therefore not be canceled until next billing period.

As a safety precaution, all payments are made via an encrypted connection. Immediately afterward, the customer will receive a receipt by email. All card information entered at Hosting4Real will be encrypted and sent via a secure connection (SSL/TLS) to our payment gateway. Hosting4Real are PCI SAQ A validated.

Affiliate

Hosting4Real offers affiliate contracts if the customer contacts support. By using affiliate contracts, the credit will be saved in the customer's account, and unless otherwise agreed the accumulated sum can be used to purchase our services. Hosting4Real can at any time give the notice to terminate an affiliate contract. Affiliate cannot be used in conjunction with discount codes for resellers.

Services

Shared Hosting

All shared hosting packages purchased through Hosting4Real are placed on safe servers in the location ordered and partially within the Euro Zone. These packages are placed on physical servers, which means there are several users on each server. The customer must accept our business conditions and also comply with Dutch legislation.

Shared hosting packages purchased from Hosting4Real cannot be used for reselling. If this should happen, Hosting4Real has the rights to suspend the account. In all shared hosting packages, you'll also get a set of MySQL databases; these databases can only be used for websites or services running at Hosting4Real, which means that they cannot be used by external services outside Hosting4Real. If this should happen, Hosting4Real has the rights to suspend and in the worst case, terminate the account.

If the customer and Hosting4Real have signed a reseller agreement, the customer agrees that if the customer disappears or no longer replies to communication from Hosting4Real, Hosting4Real has the rights to take over all hosted services to continue providing the services towards possible sub-customers.

All shared hosting packages purchased through Hosting4Real cannot be used for file backup, these hosting packages are designed for websites and systems, Hosting4Real has the rights to delete backups and cannot be held responsible for lost data or lost revenue and has no liability what so ever. The hosting packages cannot be used for email services such as mailing lists nor email sending systems. If this should happen, Hosting4Real has the rights to apply limits to the number of emails per account as well as suspending or terminating the customer's products.

Email

All customers that have purchased shared hosting will also have email service at their disposal. The customer can send mail via this service for fair use. Mailing lists are not accepted. If we suspect that large amounts of mail are being sent, Hosting4Real has the right to look into the matter. If the service is misused, Hosting4Real has the right to put a limit on the number of emails being sent by the customer and even stop the mails altogether until a solution has been found.

All hosting accounts have a limited number of emails that can be sent every hour. This is to prevent transmission of a significant amount of emails. This limitation can be adjusted if there's an agreement between the customer and Hosting4Real.

The user of this service must also comply with legislation regarding the sending of email. This means that the user is not allowed to send SPAM or unsolicited email. Misuse can result in suspending or terminating the customer's account.

Spam filtering

Hosting4Real offers uses Rspamd for inbound spam filtering, this solution is included in all shared hosting packages.

Backup

Hosting4real carries out daily backups of all servers. These backups are generally used in case of breakdowns of servers or moving a customer's data.

If data should be lost, the customer can always contact support and ask for a backup. If the backup does not exist or function, Hosting4Real cannot be held responsible. It is the customer's full responsibility to ensure backup of her/his own data.

Hosting4Real do not take a backup of user-generated backups made through the control panel. It's the customers' responsibility to keep these backups in other locations.

Managed Services

Hosting4Real offers managed services both for dedicated servers and virtual servers. We mainly offer two solutions as described below:

• Basic: This solution covers general security updates, including patching of kernels, and other security updates rated as critical. We'll also include monitoring of the server free of charge with text messages going to the customers' phone. This service does not cover any additional system administration hours, nor help with setting up software.
• Extended: This solution covers all security and software updates, patching of kernels using KernelCare (we pay the license), full monitoring of the servers, directly connected to our technical support. General server performance will be monitored. In the case of server downtime, we'll do our best to get the services back online ASAP. Be aware that any migrations between servers are not included as well as restoration of complete servers, or reinstallation of systems. These services will be charged 30 euro, excluding VAT an hour. Evening/night/weekends will be charged an additional 50% per hour.

JetBackup Server Backup

Hosting4Real offers backup solutions for servers using JetBackup, these backups are located at secure servers. All servers are running with raid-z2. Hosting4Real cannot be held responsible for lost data or lost revenue and has no liability what so ever. We recommend at any time to keep at least one backup externally for data safety.

Domain registration

All domains either registered or transferred to Hosting4Real will be valid as soon as the customer has paid. Hosting4Real has no liability regarding the purchase or registration of domains.

All domain registrations must be done in the customer's own name or firm name. The customer, therefore, is the legal owner of the said domain and must accept the general rules and regulations regarding domain registration.

Domain registration can take up to 72 hours before all DNS-servers in the world has received the registration information. If the domain is already registered, Hosting4Real will try to refund the cost price. However, Hosting4Real cannot guarantee that this will be possible and has no liability what so ever.

Premium domains can at times list the wrong price if this is the case the order will be canceled and the money returned to the customer.

In case you register or transfer a domain, you agree on the Domain Name Registration Agreement set out for each TLD. Domains are renewed according to the price on our website unless there is an alternative written agreement between the customer and Hosting4Real. Domain renewals are sent via email to the email address in our system. In case the domain would expire will additional redemption fees be applied according to the registry's rules.

Support

Hosting4Real offers support via e-mail and ticketing system. The email and ticketing system is available to all customers. We do our best to get back to you within 30 minutes, however, depending on the ticket volume and complexity of the ticket, longer response times can occur.

Service guarantee

Hosting4Real has a service guarantee of 99.9% on all the customer's services. If problems arise with some products, you will find the information here. If our service should be less than 99.9% in a given period based on 12 months, then there's a possibility of compensation in the form of up to 6 months of free hosting for the affected service. No compensation will be given for managed services where the hardware is not owned by Hosting4Real.

No compensation will be given in the following cases:

• The cause of the problem is not Hosting4Real.
• Network problems with the Datacenter, transit or peering.
• Failure in service caused by the customer.
• Network interruption caused by outside sources that Hosting4Real has no influence on, such as flooding, power failure, etc.
• General Force Majeure.
• Planned maintenance.

Hosting4Real cannot be held responsible for lost data or lost revenue and has no liability what so ever.

Conditions, breaches, and misuse

As a rule, the traffic and capacity limited described on the products, is always valid. If these limits are exceeded, Hosting4Real has the right to suspend the account. The customer will be contacted 24 hours prior to the suspension to remove the contents that are not in use, or to purchase more space.

In case of misuse of Hosting4Real's service, such as hacking, exploitation of errors, deliberate overconsumption or overloading, Hosting4Real has the right to suspend or even terminate the service.

Hosting4Real reserves the right to suspend and/or terminate all services for a customer, if the customer violates rules which include but not limited to:

• are incredibly offensive, violent, or spiteful against persons, organizations, firms, etc.;
• are unjust or misleading according to consumer protection and not be used for chain letters or pyramid selling;
• are offensive to a person's private life;
• are a hazard to a person's safety or health, to public safety and health, or a risk to national and international safety;
• disclose trade secrets, confidential information or information about another person;
• Violate copyright as defined in the "law for copyright infringement and remedies";
• are incredibly violating to other persons, businesses, trademarks, patents or proprietary rights;
• advertise illegal drugs, illegal games of chance or unlawful trading in arms;
• are unlawful for the customer and also Hosting4Real;
• are spiteful to Hosting4Real.

Hosting4Real has the right to check for all the above if misuse is suspected.

Customer responsibility

The customer must observe Dutch legislation, (i.e., the server must have no illegal contents, the server must not be used for unlawful purposes, etc.). This is the responsibility of the customer. Hosting4Real is not responsible for the customer's actions and has no liability for any illegal activities. However, Hosting4Real has the right to check a customer's files if there is a suspicion of misuse, etc., and to delete offensive or unlawful files.

Hosting4Real cannot be held responsible for lost data or lost revenue and has no liability what so ever.

It is the customers' responsibility to do a backup of their data if they consider this necessary.

Termination and refunds

Termination: All products and services offered by Hosting4Real are paid in advance. The customer can at any time give notice of termination of a product or service. A service will, as a rule, be terminated seven days after the due date of the outstanding invoice if notice has been given or payment has not been forthcoming. It is the customer's responsibility to have a backup of files as they will be deleted after termination. A service can also be terminated immediately by contacting support. However, advance payment for the remaining period will not be refunded. Hosting4Real is not responsible for lost data before, during, or after notice of termination.

Failing payment of outstanding invoices will result in the suspension of the service(s) 1 day after the due date. The service(s) will be terminated after seven days unless there is an alternative written agreement between the customer and Hosting4Real.

Hosting4Real has the right to terminate a product or service without warning if regulations in force are not observed.

Annulments: Server solutions, domain registrations, etc. are not included the "14-day annulment right", as these would be specific services for an individual customer. Therefore, there are no refunds for some of the services offered by Hosting4Real, unless there is an alternative written agreement between the customer and Hosting4Real.

Restorations: Hosting4Real have the possibility to restore a shared web-hosting package after termination in case of our backup servers still contain a backup. The price for this backup is 55.52 euro excluding VAT as well as the normal annual price for the shared hosting package.

ODR: As a consumer in the EU, you can file a complaint to a public authority for a service purchased from us. This may be reported on https://ec.europa.eu/consumers/odr/ - Remember to include our email support@hosting4real.net

Privacy Policy

Here at Hosting4Real, we care a lot about privacy, due to this, all personal information is transmitted over a secure connection during creation and communication via our shopping system.

Passwords are stored encrypted in our database where only senior staff at Hosting4Real do have access to this information.

All credit card information is stored securely at our payment provider, which are fully PCI-DSS compliant. All we store is a reference number to your card, the expiry date as well as your name. All data sent to our payment provider do not enter our servers, and the encryption of the credit card information happens between you and the payment provider.

All communication between Hosting4Real and the customer are stored for seven years as according to Dutch legislation.

Reservations

Hosting4Real reserves the right to:

• Change prices with minimum 30 days notice.
• Exclude/terminate customers or services if we find it necessary to do so
• To contact the owners of domains hosted on our servers, even if the domain owner is not a direct customer of Hosting4Real

With reservations for clerical errors and spelling mistakes.